Once your vault is created by your sponsor organization, you will receive an email from noreply@futurevaultinc.com to activate your vault. If in your vault activation process, you encounter the following errors, please follow the below steps to resolve them.

• Error Message 1: 'Your activation link expired.'
  • How to resolve this error
    • Step 1: Please click on 'here' in the message that comes under the error.
    • Step 2: In the activation email, copy the link 'Get Started' and open it in an incognito browser.
    • Step 3: On the login page, paste the email and the temporary password from the new activation email and click Login. 
    • Step 4: You will be directed to 'Finish Activating your Account' page. 
• Error Message 2: 'Your account is already active.'
  • How to resolve this error
    • Step 1: Please click on 'here' in the message that comes under the error.
    • Step 2: On the login page, paste the email and the temporary password from the activation email and click Login. 
    • Step 3: You will be directed to Finish Activating your Account page. 

Error Message 1: 'Your activation link expired.'

How to resolve this error

Step 1: Please click on 'here' in the message that comes under the error.

• By clicking on 'here' in the message 'If you want us to resend a new activation link, please click here', you will be sent a new activation email with a new temporary password. Alternatively, you can click on 'Forget your password' from the login page to get a new activation email.

Step 2: In the activation email, copy the link 'Get Started' and open it in an incognito browser.

• Right-click on 'Get Started' or press the small drop-down arrow and copy the link. Then open an incognito browser by pressing Ctrl + Shift + n(Windows) or ⌘ + Shift + n(Mac) and paste the link.
• You will be redirected to the login page.

Step 3: On the login page, paste the email and the temporary password from the new activation email and click Login. 

• 

Step 4: You will be directed to 'Finish Activating your Account' page. 

• Here, you again need to use the same temporary password. Then under Password, please set a completely new password and confirm it. Finally, agree to the Terms of Services/Privacy Policy and click Submit.
• After those steps, your Onboarding should be complete and you should have access to the account.

Error Message 2: 'Your account is already active.'

How to resolve this error

Step 1: Please click on 'here' in the message that comes under the error.

• By clicking on 'here' in the message, you will be redirected to the login page.

Step 2: On the login page, paste the email and the temporary password from the activation email and click Login. 

• 

Step 3: You will be directed to Finish Activating your Account page. 

• Here, you again need to use the same temporary password. Then under Password, please set a completely new password and confirm it. Finally, agree to the Terms of Services/Privacy Policy and click Submit.
• After those steps, your Onboarding should be complete and you will have access to your account.